At FLURTT, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website, register for events, purchase tickets, subscribe to updates, or otherwise interact with our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal and Contact Information
Name and email address.
Phone number, when provided.
Age or age eligibility information, when requested.
Preferences and other information voluntarily submitted through our forms.
Event Registration Information
Events you register for or attend.
Ticket categories, quantities, and registration details.
Booking confirmations, cancellations, and attendance records.
Information you provide about your interests or event preferences.
Purchase and Transaction Information
Ticket prices, purchase amounts, and currency.
Order and transaction identifiers.
Payment status, refunds, and related records.
Payments may be handled through third-party payment processors. Payment card details are processed according to the applicable provider's security and privacy practices.
Website and Technical Information
IP address and browser information.
Device type and operating system.
Pages visited and website interactions.
Cookies, advertising identifiers, and referral information.
Event tracking data, including checkout activity and completed purchases.
2. How We Use Your Information
We collect and use information to:
Process event registrations, ticket purchases, and cancellations.
Send confirmations, tickets, receipts, reminders, and event updates.
Communicate important changes to event schedules or locations.
Respond to questions and provide customer support.
Personalize event recommendations and communications.
Send newsletters, promotional offers, and information about upcoming events, where permitted.
Analyze website performance and improve our services.
Measure advertising effectiveness and understand customer interactions.
Prevent fraudulent activity and protect our website and participants.
Comply with applicable legal obligations.
We use personal information only for appropriate business purposes and in accordance with applicable privacy requirements.
3. Cookies, Analytics, and Advertising Tracking
FLURTT uses cookies and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.
These technologies may collect information about pages viewed, links clicked, registration activity, and ticket purchases.
Meta Pixel and Conversions API
We use Meta advertising technologies, including the Meta Pixel and potentially server-side tracking through Conversions API and associated integrations.
These tools help us:
Understand how visitors interact with our website and event pages.
Measure completed ticket purchases and other conversions.
Evaluate the effectiveness of advertisements.
Create advertising audiences and deliver more relevant promotions.
Information shared through these tools may include browser identifiers, device information, event identifiers, purchase amounts, ticket identifiers, and other permitted matching information.
Meta may process this information according to its own privacy policies.
You can learn more about Meta's privacy practices at https://www.facebook.com/privacy/policy/.
Cookie Choices
You can manage or restrict cookies through your browser settings and any privacy controls made available on our website.
Disabling certain cookies may affect website functionality or limit the accuracy of analytics and advertising measurement.
Where applicable law requires consent or an opportunity to opt out of certain tracking, we will provide the necessary choices.
4. Email, SMS, and Marketing Communications
When you register for an event or provide your contact information, we may send transactional communications, including tickets, purchase confirmations, event reminders, cancellations, and important service updates.
We may also send promotional emails, newsletters, or text messages where you have provided the necessary consent or another lawful basis permits them.
Your communication preferences:
You can unsubscribe from marketing emails using the unsubscribe link in the message.
You can opt out of promotional text messages by replying STOP, where supported.
You can contact us at [email protected] to request changes to your communication preferences.
Opting out of promotional messages will not necessarily stop essential transactional communications related to an existing purchase or registration.
We do not make consent to optional marketing communications a condition of purchasing an event ticket unless permitted by applicable law.
5. How We Share Information
We may share information with trusted service providers when necessary to operate our website, deliver events, and provide services.
These providers may include:
Content Creator Machine (CCM): Website funnels, forms, customer management, event registrations, and communications.
Payment processors: Secure payment handling and transaction management.
Meta Platforms: Advertising analytics, conversion measurement, and promotional targeting.
Birch Signals Gateway or similar providers: Server-side analytics and advertising event delivery, where enabled.
Email and messaging providers: Event confirmations, reminders, and authorized communications.
Other service providers: Hosting, security, technical maintenance, and operational support.
We may also disclose information when required by law, to protect our legal rights, or in connection with a lawful business transfer.
Some advertising technologies may involve sharing information for targeted advertising, as defined under applicable privacy laws. Where required, we will provide the corresponding privacy choices.
6. Personal Information and Event Preferences
FLURTT may request information about your interests, preferences, or event participation to help organize experiences and provide relevant services.
Some information may be sensitive depending on its nature and the context in which it is provided.
We aim to limit collection to what is reasonably necessary for the stated purpose and apply appropriate safeguards.
We do not intentionally use sensitive personal details, such as information about sexual orientation or relationship preferences, for advertising targeting unless the use is legally permitted and the required consent and safeguards are in place.
7. Data Retention
We retain personal information for as long as reasonably necessary to operate our services, manage registrations, maintain transaction records, resolve disputes, meet legal obligations, and fulfill legitimate business purposes.
Retention periods may vary depending on the type of information and applicable requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
We also rely on third-party providers for certain data processing and payment functions.
No internet-based service can guarantee absolute security. If you believe your information has been compromised, please contact us promptly.
9. Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have rights to:
Request access to personal information we maintain about you.
Correct inaccurate information.
Request deletion of eligible personal information.
Withdraw consent where processing depends on consent.
Opt out of certain marketing communications.
Request information about certain data-sharing practices.
Exercise additional privacy rights provided by applicable law.
To submit a privacy request, email [email protected] with the subject line "Privacy Request."
We may need to verify your identity before processing certain requests. Some information may need to be retained for legal, security, or legitimate transaction-related purposes.
We will respond according to applicable legal requirements.
10. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, payment services, and event-related resources.
These third parties maintain their own privacy policies and practices. We encourage you to review their policies before providing personal information.
FLURTT is not responsible for the privacy practices of independently operated third-party services.
11. Children's Privacy
FLURTT's event services are intended for adults aged 18 or older unless otherwise specifically stated.
We do not knowingly collect personal information from children under 13 through services directed toward adults.
If we become aware that a child has provided personal information without the authorization required by law, we will take appropriate steps to address it.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable laws.
The most recent version will be published on our website with an updated effective date.
Where required, we will provide additional notice of material changes.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
FLURTT
Email: [email protected]
Website: https://flurtt.com/
For privacy-related requests, please use the subject line "Privacy Request."